Interior Wall
Finish Lath and Plaster
9-6-1
Observation: Cracks are visible on a finished wall or ceiling.
Performance Guideline: Cracks shall not exceed 1/16-inch in width.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: One time only, The Bolster Contractor will repair cracks exceeding 1/16- inch in width. The Bolster Contractor will touch up paint on repaired areas if The Bolster Contractor was responsible for the original interior painting. A perfect match between original and new paint cannot be expected and The Bolster Contractor is not required to paint an entire wall or room.
Gypsum Wallboard
9-6-2
Observation: Nail pop, blister, or other blemish is visible on finished wall or ceiling.
Performance Guideline: Slight “imperfections” such as nail pops, seam lines and cracks not exceeding 1/16-inch in width are common in gypsum wallboard installations and are considered acceptable.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: The Bolster Contractor will repair such blemishes only once during the warranty period. The Bolster Contractor will touch up paint-repaired areas if The Bolster Contractor was responsible for the original interior painting. A perfect match between original and new paint cannot be expected, and The Bolster Contractor is not required to paint an entire wall or room. The Bolster Contractor is not required to repair defects that are covered by wallpaper or other wall coverings.
Discussion: When drywall has been placed on lumber surfaces which are subject to shrinkage and warpage and which are not perfectly level and plumb, problems often occur through stress and strain placed on drywall during the stabilization of the lumber, which is inherent in the construction of the home. Due to the initial stabilization problem that exists with the new home, it is impossible to correct each defect as it occurs, and it is essentially useless to do so. The entire house will tend to stabilize itself. Some imperfections will not be visible under normal lighting but will become apparent under strong, high or diagonal lighting or strong sunlight. These imperfections are not to be considered defects. Nail and screw pops, showing seam lines and spackle cracks result from wood shrinkage, normal settlement and changes in temperature and humidity. These factors are normal and beyond The Bolster Contractor’s control, they should not be considered defects or unusual.
9-6-3
Observation: Cracked corner bead, excess joint compound, trowel marks, or blisters in tape joints are observed on the drywall surface.
Performance Guideline: Defects resulting in cracked corner bead, trowel marks, excess joint compound or blisters in tape are considered unacceptable.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: The Bolster Contractor shall repair the affected area of the wall to meet the performance guideline one time within the warranty period.
9-6-4
Observation: Joints protrude from the surface.
Performance Guideline: Any joints that are visible from a distance of 6 feet under normal lighting conditions are considered unacceptable.
Remodeling Specific: See Note at beginning of chapter. Corrective Measure: One time only, The Bolster Contractor will repair affected areas.
Discussion: Joints often occur in long walls, stairwells, and areas of two-story homes where framing members have shrunk and caused the drywall to protrude.
9-6-5
Observation: The texture of gypsum wallboard does not match.
Performance Guideline: Any variations that are readily visible from a distance of 6 feet under normal lighting conditions are considered unacceptable.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: The Bolster Contractor will repair the affected area to meet the guideline.
Discussion: There will usually be some variation in texture between the wall board and the joint compound.
9-6-6
Observation: Angular gypsum wallboard joints are uneven.
Performance Guideline: This is a natural condition that occurs with randomly applied materials.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: No action is required of The Bolster Contractor. This is a common condition.
9-6-7
Observation: Drywall is cracked.
Performance Guideline: Drywall cracks greater than 1/16-inch in width are considered unacceptable.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: One time only, The Bolster Contractor will repair cracks and touch up paint in affected areas. The texture and paint color may not exactly match the existing texture and paint color.
9-6-8
Observation: Blown or textured ceilings have uneven textures.
Performance Guideline: This is a common condition that occurs with randomly applied materials.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: No action is required of The Bolster Contractor. This is a common condition.
Paint, Stain, and Varnish
9-6-9
Observation: Interior paint does not "cover" the underlying surface.
Performance Guideline: The surface being painted shall not show through new paint when viewed from a distance of 6 feet under normal lighting conditions.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: The Bolster Contractor will recoat affected areas as necessary to meet the guidelines as closely as practical.
9-6-10
Observation: An interior surface is spattered with paint.
Performance Guideline: Paint spatters shall not be readily visible on walls, woodwork, floors, or other interior surfaces when viewed from a distance of 6 feet under normal lighting conditions.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: The Bolster Contractor will remove paint spatters to meet the performance guideline.
9-6-11
Observation: Brush marks show on interior painted surface.
Performance Guideline: Brush marks shall not be readily visible on interior painted surfaces when viewed from a distance of 6 feet under normal lighting conditions.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: The Bolster Contractor will refinish as necessary to meet the performance guideline and match affected areas as closely as practical.
9-6-12
Observation: Lap marks show on interior painted or stained areas.
Performance Guideline: Lap marks shall not be readily visible on interior painted or stained areas when viewed from a distance of 6 feet under normal lighting conditions.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: The Bolster Contractor will refinish as necessary to meet the guideline and match affected areas as closely as practical.
9-6-13
Observation: Interior painting, staining, or refinishing is required because of repair work.
Performance Guideline: A perfect match between original and new paint cannot be expected. Repairs required under these performance guidelines shall be finished to match the immediate surrounding areas as closely as practical.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: Where the majority of the wall or ceiling area is affected, the area will be painted from break line to break line. The Bolster Contractor is not required to paint an entire room.
Discussion: The Bolster Contractor is only responsible if he or she painted the home as part of the original contract.
9-6-14
Observation: Resin has bled through the paint on interior trim.
Performance Guideline: This is a common condition that can be expected to occur with natural materials such as wood.
Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: No action is required of The Bolster Contractor. This is a common condition.
9-6-15
Observation: Varnish or clear lacquer finishes have deteriorated.
Performance Guideline: Clear finishes on interior woodwork shall not deteriorate during the warranty period.
Corrective Measure: The Bolster Contractor will retouch affected areas of clear-finish interior woodwork and match the original finish as closely as practical; provided the owner has not used improper cleaning materials, including ammonia, or other improper methods.
Discussion: Finishes on window sills with south facing exposure may deteriorate due to climatic conditions.
Wallpaper and Vinyl Wall Coverings
9-6-16
Observation: The wall covering has peeled.
Performance Guideline: The wall covering shall not peel off the walls. Remodeling Specific: See Note at beginning of chapter.
Corrective Measure: The Bolster Contractor will reattach or replace the loose wall covering if The Bolster Contractor installed the covering.
Discussion: Wallpaper applied in high moisture areas is exempted from this guideline because the problem results from conditions beyond The Bolster Contractor's control.
9-6-17
Observation: Patterns in wall covering are mismatched.
Performance Guideline: Patterns in wall coverings shall match. Irregularities in the patterns themselves are the manufacturer's responsibility.
Remodeling Specific: See Note at beginning of chapter. The guideline does not apply if material is installed on existing out-of-plumb walls or where trim is not square with corners.
Corrective Measure: The Bolster Contractor shall correct the wall covering to meet the performance guidelines.