Our financial partnership

By being transparent, measuring our performance and continuously improving our processes, we’re able to quantify and absorb common renovation pain points for our customers (e.g. defects, overruns, delays) and in doing so provide you with a financially risk-free renovation experience. 

 

 
 

Our Promise
In 5 easy pieces

 

  1. Transparency. We’re radically transparent at every step and gather meaningful and actionable data.
  2. Measurement. We measure the performance of our team and supply chain against our data.
  3. Feedback. We incentive our organization to identify anything that doesn’t deliver you a great renovation experience.
  4. Improvement. We use these insights plus the feedback of our customers to make continual improvements to our process and technology.
  5. Accountability. These data-driven improvements help us quantify, reduce and absorb the risks homeowners are normally exposed to on their renovation. This includes taking the first hit on hidden defects on your property (so you know we’ve done our diligence), compensating you if we’re delayed, paying to fix any mistakes and even sharing our hard-won discounts with you.

This partnership model and promise is why homeowners trust Bolster over traditional design build firms and general contractors, because we only win when you win. It’s a true financial partnership model that our customers love.

 

 

 
 

Thoughtful And Timeless Design

Our plans are drafted to fit your lifestyle. We guarantee the design will become the perfect place to lounge, celebrate, eat, and snooze. (Or whatever it is that you do at home.)

Constructed At The Right Price

Not all bids are created equal, so our data scientists analyze the Bolster bid alongside those of the competition. It’s a bit unorthodox, but this practice ensures you're hiring the best people for your build.

 

Built On Budget

With the project plan in place, we solidify your budget before we get to work. And if Bolster is responsible for any hiccups, we put our money where our mouth is and pay to make it right.

Delivered On Time

We return your keys and deliver your finished project when we say we will. If Bolster causes any delays, we compensate for your daily cost of living–so you can continue carrying on until the job is done.

 
 

More About The Bolster Promise

For those who want to get a bit more in the weeds


Design

First, we listen. Bolster promises to deliver a design that honors your budget, type of home, and renovation requirements. It’s an iterative process. Our industry-leading architects provide scalable design options that empower you to make intelligent decisions. It’s everything from helping you choose suitable lighting to stating exactly why that half-wall has got to go. (And if we see something that might not work the way you’d expect, we’ll speak up and address the problem!)

Bolster is a long-term partner in the renovation process, and we’re confident in our ability to design beautiful and timely projects for your lifestyle. Because Bolster architects never receive more than a 15% cut (whereas other competitors can take up to 30%!) you can rest easy knowing you’ve made a smarter financial decision.

Compliance

Our network of Bolster-certified architects know the business inside and out.

With our team’s commitment to information integrity and our obsessive due-diligence, we promise to clearly communicate vital information to all regulatory bodies, manage building approvals, and expertly liaise with every project stakeholder–so you don’t have to.

Build

Schedule 
If Bolster is the cause of any delays on your project, we have you covered, financially. Our team will reimburse you on a daily basis to help mediate the inconveniences of falling off-schedule. This reimbursement is based on the size and lifestyle of your family, up to an agreed-upon percentage of your total budget.

Quality
Bolster will pay to correct any faulty work until it meets our standards and your satisfaction.

Budget
Bolster will honor the fixed price in your contract. We will only bill you for additional fees if you change the agreed-upon project scope, add enhancements or upgrades during the process, or if something is discovered during construction that Bolster could not have predicted in advance. (Like a hidden gas pipe that was not accounted for in the building’s planning documents.)