Bolster believes in transparency, privacy, good faith and fair dealing. We collect only the data we need to provide our products and services to our users, we use it carefully and respectfully, and we protect it with industry-standard technologies and practices. Read our specific policies for more information.
Last Updated: February 14th, 2017
“Personally Identifiable Information” or “PII” means information that by itself can be used to identify you. PII includes such things as name, address, phone number, and email address.
“Non-Personally Identifiable Information” or “Non-PII” means information that by itself cannot be used to identify you. Non-PII includes such things as feedback or rating data for your work, as well as aggregated, synthesized or anonymized data originally based on PII.
2. WHAT INFORMATION WE COLLECT AND STORE
We may collect and store the following information:
Information About You. When you register an account, and as you use the Bolster website, we may collect information (including PII) about you that you provide, such as your name, email address, phone number, and office address, and we may collect and/or generate data regarding your performance, including based on bid, project, feedback and rating data (collectively “Contractor Information”).
Information About Your Project(s). We may collect information (including PII) about your project(s) that you or owners enter into or upload to the website, or that the website generates in connection with your project(s), including project performance data (collectively, “Project Information”).
Server Logs. We may collect server logs to improve our website and authenticate your log in and access.
Cookies. We may place cookies on your computer to collect information to improve our website. We may also permit third party service providers to place cookies on your computer to help us analyze visitor activities such as the performance of our online campaigns.
Retention. We may retain and store Contractor Information, Bid Information and Log Data indefinitely, except for any PII, which (except as otherwise handled for special cases) we may retain and store until your user account is closed, or longer if necessary to comply with applicable law or to record, enforce and comply with any agreements between you and Bolster. If you wish to cancel your account, you may do so by contacting Bolster Support at email@example.com or (929) BOLSTER. Please note that there might be latency in deleting information from our servers, and backed-up versions might exist after deletion.
3. HOW WE USE INFORMATION
Personally Identifiable Information. We may use PII (including Contractor Information, Bid Information, Project Information and Log Data) to (a) enable and support your use of and access to the features and functionality of the Bolster website, (b) deliver administrative notices and communications (including from contractors and third party service providers), (c) detect and protect against error, fraud or other criminal activity, (d) better understand your needs and interests, and (e) personalize and improve your experience.
Non-Personally Identifiable Information. We may use non-PII (including Contractor Information, Bid information, Project Information and Log Data) for the same purposes as we use PII, as well as to (a) analyze and improve the website and our business, and (b) generate information and analytics for new features, products and services.
4. HOW WE DISCLOSE OR SHARE INFORMATION
To Owners. We may disclose your Non-PII as well as your name and contact information (including address, phone number and email) to owners who have invited you to project(s).
To Other Third Parties. We may disclose your Non-PII to third parties, including sharing with our service providers and business partners.
Compliance with Law. We may disclose your information (both PII and Non-PII) with governmental authorities or other relevant third parties if we have a reasonable belief that disclosure is necessary to comply with a law, regulation or compulsory legal request, or to investigate, prevent or mitigate actual or potential illegal activity.
5. DATA SECURITY
Your data is secure. We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Bolster accounts and systems from unauthorized access. When you register on the Bolster website, Bolster requires a password from you for your privacy and security. Bolster transmits information to the website securely. Our servers are in a secure facility. Our databases are protected from general employee access both physically and logically. We encrypt your service password so that your password cannot be recovered, even by us. Bolster has been verified by GeoTrust and for its use of SSL encryption technologies.