Introducing Bolster’s 20-step contractor evaluation & training program

One of our most important and gratifying jobs at Bolster is evaluating and training new contractors in the Bolster approach to renovation (and welcoming them into our collective!).

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Once qualified, Bolster’s technology and team of experts at HQ, support and back-stop every factor responsible for their ongoing success. This is what makes it possible for Bolster to guarantee our customers an incredible renovation experience, every time.

Here is the 20-step evaluation and training program every Bolster Contractor has passed before walking through your front door:

 

B IS FOR BUSINESS

 

  Credit history and financial strength assessed 

  All correct and necessary licenses confirmed

  Workers Compensation Insurance policy reviewed

  General Liability Insurance policy reviewed

  Personal financial guarantee signed and accepted by surety partner

  Adequate cost and project management systems put in place

  Adequate estimating and procurement systems put in place

  Adequate accounting practices put in place

 

E IS FOR EMPLOYEES

  Key personnel resumes reviewed

  Access to suitably skilled labor put in place

  Key personnel succession planning put in place

 

S IS FOR SKILLS

  In-person site inspection of current projects, technical skill and quality of finished work

✓  Experience with type, size, value and location of projects confirmed

  Training and testing in Bolster’s approach to renovation

  Training and testing in Bolster’s renovation technology

 

T IS FOR TRUST

  Face-to-face interview with Bolster master craftsman & architect

  Good-standing with suppliers and merchants confirmed

✓  Interview with previous customers conducted

✓  Interview previous architects conducted

  Inspection of all online reviews conducted